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How fortun303 Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit via DANA, OVO or GoPay, and use the lobby — and how we keep that data secure.

Account data kept secureDANA, OVO, GoPay wallet details protectedYour rights clearly explainedNo data sold to third partiesContact us to request changes

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What We Collect and Why We Use It

fortun303 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with fortun303, we collect the information needed to verify your identity and process transactions — your name, email address, mobile number and, where you connect a wallet, the e-wallet identifier associated with your DANA, OVO or GoPay account. We do not

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store your full wallet PIN or payment credentials; those remain with your wallet provider. We also collect device and session data — IP address, browser type, session timestamps — so we can detect unusual login activity and keep your account protected. Transaction records, including deposit amounts
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and withdrawal requests made through DANA, OVO or GoPay, are retained for the period required by applicable financial record-keeping obligations in eligible regions. We use your data to process your account, respond to support requests, and detect activity that could indicate unauthorised access. We do not
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sell, rent or trade your personal data to external marketing companies. Where we work with third-party service providers — payment processors, identity-verification partners — those partners are bound by data-handling agreements that restrict how they use your information. Your use of this platform and its data
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practices is subject to local law; access and data obligations vary by jurisdiction.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about your data, want to request a copy of what we hold, or need to report a privacy concern, our support team is the right first step. You can reach us through live chat in the lobby, by email, or through the account help section — whichever is most convenient for you. Players in Bekasi and across Indonesia have used all three channels to resolve data queries without needing to call.

Live Chat Open live chat from your account dashboard. Our support team can confirm what data is held and direct your request to the right privacy contact.

Email Support Send your data request or privacy concern by email. Include your registered account name so we can locate your record and respond accurately.

Account Help Section Log in and head to the account help section to submit a formal data access or deletion request. We confirm receipt and follow up in writing.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Data security at fortun303 is built around the four areas that matter most to an account holder: how your wallet details are stored, how we handle cookies, how long we keep your records, and what steps you can take to control your data. Each area below reflects our actual operational practice, not a policy template.

Wallet Data and Payment Records

DANA, OVO and GoPay transaction references are stored in encrypted form. We retain only the data needed to reconcile deposits and withdrawals; full wallet credentials stay with your wallet provider.

Cookies and Session Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Account Security and Access Logs

Login events, IP addresses and device identifiers are logged to detect unauthorised access. If we detect a suspicious session, we can lock the account and notify you via your registered email or mobile number.

Data Retention and Deletion Requests

We keep account data for as long as your account is active and for the period required by applicable record-keeping rules. Once that period passes, you can request deletion through live chat or email support.

Your Privacy Rights at fortun303 — Common Questions

These questions cover the data rights and privacy concerns we hear most often from account holders. If your specific question is not here, contact our support team directly through live chat or email.

We collect your name, email address, mobile number and, if you connect a wallet, your DANA, OVO or GoPay identifier. Identity verification documents may also be requested to confirm your account.

We do not sell or rent your data. We share it only with payment processors and identity-verification partners who are bound by data-handling agreements that restrict further use of your information.

Send a data access request via email or through the account help section. Include your registered account name so we can locate your record quickly and respond in writing.

We retain your data while your account is active and for the period required by applicable financial record-keeping rules in eligible regions. After that, you can request deletion through support.

Yes. We store only the transaction references and wallet identifiers needed to reconcile your payments, in encrypted form. Your full wallet PIN and credentials stay with your wallet provider at all times.

You can submit a deletion request through live chat or by email. We will confirm receipt, process it in line with applicable record-keeping obligations, and notify you once it is complete.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How fortun303 Handles Your Personal Information

How to Reach Us About Your Data

How We Protect and Manage Your Account Data

Wallet Data and Payment Records

Cookies and Session Tracking

Account Security and Access Logs

Data Retention and Deletion Requests

Your Privacy Rights at fortun303 — Common Questions

01 What personal data does fortun303 collect when I open an account?

02 Does fortun303 share my data with third parties?

03 How can I request a copy of the data held about me?

04 How long does fortun303 keep my account data?

05 Are my DANA, OVO or GoPay wallet details stored securely?

06 Can I ask fortun303 to delete my personal data?

Privacy Policy

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